Politique de remboursement

Our wholesale return policy is valid for exchanges only. Any deposit paid to secure the arrival of your shipment is non-refundable

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hippychickibiza.com and send your item to: C/ de Ses Figueres, 13 Ibiza Balears ES 07800.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Custom Import duties outside of EU are the sole responsibility of the customer. Since custom import duties vary from country to country there is no physical way for us to calculate this on your behalf. Any returns due to custom import duties will be processed but the cost of shipping is non-refundable. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hippychickibiza.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hippychickibiza.com and send your item to: C/ de Ses Figueres, 13 Ibiza Balears ES 07800.

Shipping
To return your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.